The damage control training that wasn’t in the onboarding training… but you really needed:
“This is unacceptable.” “I expect better than this.” “Get me your manager.”
The server apologized, offered a fix, and even brought something extra while the new plate was on the way. But the customer only got louder and sharper. By the time the manager arrived, the air was tense and everyone was on edge.
That, my friends, is a Karen moment, and here’s how you can handle it without losing your cool (or your sanity).
How to Cancel a Karen: The Steps to Diffuse a High-Conflict Client Situation
This FREE guide walks you through how to stay grounded, communicate clearly, and shift the energy when someone else is escalating.
The Problem
65% of hospitality employees feel emotionally drained every week.
Half say toxic interactions make them want to quit.
Leaders are burning out, too.
You can’t pour from an empty nervous system , and you shouldn’t have to.
How to Cancel a Karen: The Steps to Diffuse a High-Conflict Client Situation
Inside this free guide, you’ll get:
The C.A.L.M. Method™ — my nervous-system-aware framework for defusing high-conflict client situations
Step-by-step breakdown of each move
Scripts for setting boundaries without adding fuel to the fire
Quick regulation tools you can use in the moment , even if the other person is still heated
Bonus: “Save face” language that lets both sides reset without losing professionalism
About Tina
I’ve spent over a decade teaching people how to regulate and connect, from high-conflict couples in the therapy room to high-pressure hospitality teams on the front lines.
This guide brings the best of both worlds into one practical, ready-to-use tool kit.
